Process Definition

A process is a series of steps which when followed diligently give the same result, irrespective of who performs them, which means it is independent of people. It is like a recipe for conducting business operations.

Well defined processes can reduce operational costs, by better using the resources and prevent unnecessary and redundant tasks. They are crucial to increase productivity and services quality, leading to client’s satisfaction and hence increasing sales.

Process definition is followed by process improvements, which is an ongoing task. As we implement processes, we are able to identify best practices in them. That’s when we refine a process.

If an organization focuses on the right processes, in the right way, it can quickly design its way to success.

But to refine a process, the first step is to define them. That’s what Phebus will help you with!